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Leadership, Feedback and the Open Communication Gap

• By Leanne E. Atwater, David A. Waldman

• Price: $39.95 $35.96
• Binding: Paperback (also available in Hardback)
• Pages: 512
• Published by: Psychology Press
• Publication Date: 26th November 2007
• ISBN: 978-0-8058-5397-1

About the Book

The topic of leadership has grown in importance, and how and when managers communicate is critical to their effectiveness. This book provides insight for managers to understand the feedback and open communication processes. It suggests guidelines for how and when managers should engage in negative feedback and open organizational-level communication with followers, including when such feedback and information should not be shared. It also adds to the existing knowledge base pertaining to open communication on the part of managers.

This book will be of value to managers and practitioners involved in the practice of leadership as well as for courses on leadership, organizational behavior, human resource management and organizational communication.

Reviews

'This is an excellent book! I especially like its take-aways and the realism with which the material is presented. It held my attention so well that I read virtually all the chapters in one sitting. While holding my attention, I found the book to include a number of solid, scholarly references, unobtrusively presented. Therefore, it should serve the needs of practitioners and college students as well as scholars. The authors have snuck in lots of content in an easy to read format. I highly recommend it.' - Jerry Hunt, Texas Tech University, USA

Table of Contents

Preface. Introduction: What is Open Communication, and Why is It a Dilemma? Section 1. The Open Communication Dilemma in One-to-One Communication 1. Performance Feedback and Its Effects 2. Feedback Provider and Recipient Characteristics 3. Manager as Feedback Recipient: Upward Communication 4. Solutions to the Open Communication Dilemma: Deciding When and How to Give Negative Feedback 5. Leadership and Non-Verbal Communication. Section 2. The Open Communication Dilemma in Organizational Information Sharing 6. Creating an Environment of Open Communication 7. The Mushroom Theory of Leadership 8. Solutions to the Open Communication Dilemma: Deciding When and How to Share Organizational Information 9. Putting It All Together

About the Author(s)

Leanne E. Atwater is a professor of management at Arizona State University. She received her Ph.D in Social/Organizational Studies from Claremont Graduate School. Her research interests are 360 degree feedback, Leadership and Gender issues in management. Leanne was just made a Fellow of SIOP at their 2007 convention.

David A. Waldman is a professor of management and Director of the Institute for International Business at Arizona State University. He received his Ph.D from Colorado State University in industrial/organizational psychology. His research interests focus largely on leadership, especially at strategic levels of organizations.

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